If you are experiencing a water seepage issue and are uncertain about its origins (i.e., groundwater, mains water or rainwater), the analyses in this test list can be used to assist investigative efforts to determine the source.
Fluoride, Filterable Reactive Phosphorus as P, Electrical Conductivity, Total Dissolved Solids (Calculation by EC), Nitrite + Nitrate as N, Total Hardness Calculation, pH, Chloride, Ammonia as N, Total Phosphorus, Calcium, Magnesium, Sodium, Thermotolerant Coliforms, E.coli.
Step 1. Quote
After we receive your application for testing, we email you a Customer Service Request for your review and acceptance. This is an important step, as we cannot progress the process until we receive the signed agreement in return.
Step 2. Seepage water sampling kit
As per the agreed quote, you can:
- collect the seepage water sampling kit from our Adelaide or Melbourne laboratory.
- have the seepage sampling kit couriered to your residential address, or
- opt for an AWQC field technician to collect the samples.
Please note: We can only accept samples from bottles supplied by us as these have been quality-checked. We do not accept samples that have been collected in the other containers.
The sampling kit comprises bottles and a small esky container that is used to keep the samples chilled.
Step 3. Collecting the samples
It is important to follow the sampling instructions included in water sampling kit if you are collecting the sample.
If you have requested the sample to be collected by an AWQC field technician*, you won’t have to worry about collecting the sample or delivering back to our lab.
Step 4: Submit your sample
Deliver within 24 hours of collection - to our Adelaide or Melbourne laboratory.
Step 5. Test results
Test results will be issued within 5 business days of receiving your sample. Reports are emailed to you in PDF and Microsoft Excel CSV formats.
For interpretation of the test results, please contact:
South Australia
SA Health’s Scientific Services on (08) 8226 7100
Victoria
Department of Health Victoria - Water Unit 1300 761 874
Contact us if you don’t receive your laboratory test results within 10 business days.
Phone: 1300 653 366
How do I know if the water is safe for use?
AWQC cannot interpret the water quality test results. For interpretation of the test results, please contact the SA Health’s Scientific Services on 08 8226 7100.
| Customer collects water samples. Sample bottle set collected from our laboratories | Customer collects water samples. Sample bottle set couriered to customer. | AWQC field services officer collects samples* | |
|---|---|---|---|
| Metropolitan Adelaide, as described with the red lines in this map. | $376.31 | $402.93 | $456.17 |
| Non-metro. Adelaide | $376.31 | $408.98 | $493.68 |
Prices are inc.GST and for testing one sample set only. Please contact AWQC customerservice@awqc.com.au or telephone 1300 653 366) for prices for additional sample sets.
Proceed with testing
To proceed with testing please complete the application form below.
Soon after receipt of your application, we will email you a formal Customer Service Request (CSR) for your review and acceptance. The CSR will describe a proposed sample date (if you have opted to have the sample collected by AWQC Field Officers) and the tests we will perform. Following your review of the information in the CSR, you will will need to provide us a response to our email confirming the details are correct or advising us of any changes before we can accept your application.
^* Please note. AWQC Field Services are unable to service any areas in Victoria and are unable to service all regional areas in South Australia. Following receipt of your application, we will advise you if we cannot collect samples from your property.